return Policy
Last updated: [November 13, 2026]
We want you to love everything you take home from the Barn. Unopened packaged food items can be returned in store within 30 days with proof of purchase.
1. What can be returned
-
Packaged food (jams, honey, sauces, candy, cider, pantry goods, & etc):
-
Name, email address, phone number
-
When you sign up for our newsletter, contact us, or book a field trip or party.
-
-
-
Order details:
-
Items ordered, pickup date, billing name and address
-
When you place an online & in-store order.
-
-
-
Payment details:
-
Card information
-
Entered on our secure checkout and handled by our payment processor. We do not store full card numbers.
-
-
-
Device and usage data:
-
IP address, browser type, pages visited, time on site
-
Automatically, through cookies and similar tools.
-
-
2. How to return an item
-
Bring the item to the farm stand at 560 Avila Beach Drive, San Luis Obispo, during open hours.
-
Bring your proof of purchase: a receipt, order confirmation email, or the card statement showing the purchase.
-
Our team will check the item and process your refund.
We don't accept returns by mail. Online orders are returned in store too.
3. Refunds
-
All refunds are at our discretion.
-
Refunds go back to your original payment method. Cash purchases are refunded in cash.
-
Card refunds can take [5–10] business days to appear, depending on your bank.
-
Without proof of purchase, we may offer store credit at our discretion.
4. Damaged or quality issues
If anything you bought is damaged, spoiled or not up to our standards, please let us know right away, ideally the same day. Call (805) 595-2816 or email Contact@avilavalleybarn.com, and we'll make it right with a replacement or refund.
5. Bakery pre-orders
Changes and cancellations for bakery pre-orders are covered in Section 4 of our Terms & Conditions. *All refunds are at our discretion.
6. questions
Avila Valley Barn
560 Avila Beach Drive, San Luis Obispo, CA 93405
(805) 595-2816